LLC Privacy Statement Review
Last Updated: April 14, 2025
At Ink & Ledger, LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide through our website contact form. It also outlines your rights regarding your data. We operate as a U.S.-based limited liability company serving U.S.-owned and operated businesses, and we comply with applicable U.S. federal and Colorado state laws, including the Colorado Privacy Act (CPA) where applicable.
1. Information We Collect
We collect the following information through our website’s contact form:
- Name: A name you choose to be addressed by (required). We ask, “How would you like to be addressed?” to collect only the name needed for communication.
- Email Address: To communicate with you, entered twice to ensure accuracy and help validate submissions (required).
- Phone Number: To contact you if you select phone as your preferred method and may be used to validate quote submissions (required).
- Preferred Contact Method: Your choice of phone, email, or other (required). If you select “Other,” please specify your preference in the Messages/Notes field.
- Best Time to Contact: To reach you conveniently (required).
- Budget Range: Optional information about your budget ($100–$5,000, selected via slider).
- How You Heard About Us: Details on how you found us (required).
- Messages/Notes: Any additional information you choose to share, including details for “Other” contact preferences (optional).
We do not collect sensitive personal data (e.g., racial or ethnic origins, health information, or biometric data) unless voluntarily provided in the Messages/Notes field, and we discourage sharing such information.
2. How We Collect Information
Your information is collected when you submit our website’s contact form. The form data is converted into an email, authenticated via a secure cloud-based API, and delivered to our business email account, stored on secure email servers. Our website is hosted by a third-party provider and protected with an SSL certificate to encrypt data during transmission.
3. How We Use Your Information
We use your information solely to:
- Respond to your inquiries and provide requested services or information.
- Schedule communication based on your preferred method and timing, using details provided for “Other” preferences when applicable.
- Validate quote submissions to ensure they are legitimate, using email and phone number as needed.
- Understand your needs (e.g., budget range) to tailor our services.
- Improve our website and services by analyzing trends (e.g., how you heard about us).
We do not use your information for automated profiling, targeted advertising, or purposes beyond fulfilling your request without explicit consent.
4. How We Store and Protect Your Information
- Storage: Contact information is stored in a secure email contacts application and a cloud-based spreadsheet, both protected with multi-factor authentication (MFA). Access is limited to two authorized employees. Passwords are complex, stored in a password manager with strong encryption, and updated every 90 days.
- Email Routing Logs: We log email routing to monitor delivery, retaining logs for 14 days before automatic deletion.
- Security Measures: We use reasonable safeguards, including SSL encryption, MFA, and regular password updates. Our email servers and cloud storage are managed by reputable providers with robust security. We rely on third-party services for hosting, email routing, storage, and contacts management, which maintain their own security measures.
- Data Retention and Deletion: We retain your personal information for up to 7 years, aligning with Colorado’s statute of limitations for contract-related claims, to document consent and communications. When you request deletion, or after this period, we take reasonable steps to remove your data from our systems, including deleting files from cloud storage and contacts from our email application. Data may also be stored temporarily in encrypted form on authorized employee devices synced with our cloud services, and we ensure these copies are deleted when cloud data is removed. However, our third-party cloud storage and email application providers may retain backups of your data for operational or compliance purposes after deletion. For example, deleted files in cloud storage may remain in a recycle bin for up to 93 days, and deleted contacts in email applications may be kept in recoverable folders for 14-30 days, with potential longer retention for legal or recovery needs. While we cannot control the exact timing or method of removal from these third-party systems, we ensure your data is no longer accessible through our services once deleted and strive to minimize retention periods where possible.
5. Sharing Your Information
We do not share, sell, or disclose your personal information to third parties outside our LLC without your verifiable consent, except:
- With service providers (e.g., website hosting, email routing, email storage, cloud storage, contacts management) processing data on our behalf under strict confidentiality agreements.
- If required by law, such as to comply with a subpoena or court order.
6. Your Rights
Under Colorado law and U.S. privacy principles, you have the right to:
- Access: Request a copy of your personal information we hold.
- Correct: Update or correct inaccuracies in your data.
- Delete: Request data deletion, subject to legal retention requirements.
- Opt-Out: Stop future communications by contacting us.
Contact us at [Your Email Address] to exercise these rights. We respond within 45 days, per CPA requirements, at no cost for your first request per year. We may verify your identity (e.g., using your phone number or email) to ensure legitimate requests.
7. Consent and U.S.-Based Businesses
By submitting our contact form, you consent to our collection, use, and storage of your information as described. We serve only U.S.-owned and operated businesses, requiring confirmation of such status. We do not process data under international privacy laws like GDPR, as our operations are U.S.-based.
8. Third-Party Services
Our website uses third-party services, including:
- A web hosting provider with SSL encryption.
- A contact form plugin for data collection.
- An email routing service authenticated via a secure cloud-based API.
- Cloud-based email servers, storage, and contacts management services with MFA.
These providers process your data to deliver services, such as routing and storing emails, managing contacts, or storing files, under agreements limiting their use to these purposes. We use encryption to protect data in transit and at rest, minimizing access to contents. We select reputable providers with robust security measures, but we cannot fully control their systems.
9. Data Breach Notification
If we become aware of a data breach involving your personal information, we will notify affected individuals within 30 days, as required by Colorado law (C.R.S. § 6-1-716), and provide guidance to protect your accounts. We rely on our third-party providers to inform us of breaches in their systems, but we cannot guarantee their detection. If required, we will also notify the Colorado Attorney General.
10. Changes to This Policy
We may update this policy to reflect changes in practices or laws, posting updates here with a revised “Last Updated” date. Significant changes will be notified via email or website notice.
11. Contact Us
For questions or concerns about this Privacy Policy or your data, contact us:
Ink & Ledger, LLC
Info@inkledllc.us.com
719-800-2464
https://inkledllc.us.com